1. Introduction
This Privacy Policy provides information about how we collect, use, access or otherwise process personal data relating to you (‘data’) and the extent to which we process or will process that data, as well as information about your rights and how to exercise your rights in relation to such processing.
2. Who is my Data Controller?
- Name: Amber Entertainment, UAB (owning and operating Gamble Coach)
- Company code: 305600386
- Email address: info@admediacare.com
- Address: Olimpiečių g. 15-1, LT-09237, Vilnius, Lithuania
3. Purposes and legal basis of processing, categories of data concerned
3.1 Registration on our website
In order for us to allow you to create and manage an account on our website, we need to process your personal data as described below.
Legal basis for the processing
Contract
(Article 6(1)(b) GDPR)
Categories of data concerned
Name, surname, email address, password, user ID, time of last login, time of account creation and deletion, acceptance of our terms and conditions, and confirmation of whether you have read this policy
Is the provision of data a requirement?
Yes. It is a requirement of the contract. If you do not provide this Data, you will not be able to create an account
3.2 Concluding and executing agreements
To establish, manage, and fulfil contractual obligations with our customers, service providers, and other business partners, it is necessary to process their data (if they are natural persons) or the data of their representatives (if they are legal entities). This includes, for example, exchanging information necessary for the negotiation, formation, and execution of contracts, as well as maintaining ongoing communication and cooperation throughout the business relationship.
Legal basis for the processing
- Contract
- Legitimate interest in concluding and executing agreements
Categories of data concerned
Name and surname, email address, telephone number, signature, details of the company that you represent, your affiliation with the company, communication data
Is the provision of data a requirement?
Yes. If you do not provide your data, we will not be able to enter into a contract with you or the company that you represent
3.3 Customer support & inquiries
We’re dedicated to offering assistance and addressing any queries or concerns you may have. In order to respond to your inquiries when you contact us effectively, we need to process your data as outlined below.
Legal basis for the processing
- Consent
- Legitimate interest to provide customer support and handle inquiries
Categories of data concerned
Email address, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, your name and (or) surname provided in your inquiry, reply to your inquiry, other information provided by you
Is the provision of data a requirement?
3.4 Marketing & social media
When you subscribe to our newsletter or interact with us via social media or when we have a legitimate interest in informing you about our services and products, we will process your data as outlined below.
Legal basis for the processing
- Consent
- Legitimate interest in informing you about our services
- Customer relationship
Categories of data concerned
Name, surname, email address, telephone number, preferences for receiving marketing communications and details about how you engage with our marketing communications, social media profile and information
Is the provision of data a requirement?
3.5 Security and improvement of our Website
To ensure our website remains secure and operates smoothly, we automatically collect certain technical information about your device and how you use our website. This is a common practice designed to maintain the best possible functionality and safety while you’re browsing.
Legal basis for the processing
Legitimate interest securing and improving our website (Art. 6(1)(f) of the UK GDPR)
Categories of data concerned
IP address fragment, browser type and version operating system and platform, type of device, a unique device ID, mobile network information, mobile operating system and the type of mobile browser you use, screen resolution, general information about your use of and actions on our Website
Is the provision of data a requirement?
3.6 Compliance with legal requirements and defence of our rights and interests
If you or a company represented by you enter into a contract with us, we’ll keep your data for as long as the law requires. We also need to hold onto some of our customers’ information for legal requirements like accounting and record-keeping. And, on the off chance you’re involved in a legal case where we’re also a party, we’ll use your data specifically for that case.
Legal basis for the processing
- Legal obligation
- Legitimate interest in defending our rights and interests
Categories of data concerned
Legal documents, procedural documents, annexes, court documents, investigation information, criminal convictions and offences, other data provided
Is the provision of data a requirement?
When the processing of your data is required under applicable laws, providing the data becomes a legal necessity. If you are unable to provide this data, unfortunately, we will not be in a position to offer our services to you.
4. How long do we keep your data?
In rare cases where we process your data, we will not retain it longer than necessary for the processing purposes outlined above, except when required by law, which may necessitate an extended retention period. We will retain your data for as long as you maintain a relationship with us and for 10 years thereafter. If you opt-out of receiving our newsletter, we will delete such data within 30 days.
5. Where do you collect my information from?
We collect most of the information directly from you. In addition, for certain purposes, we may receive information from other sources, as explained below.
Social media service providers
The company you represent
Purpose of collecting information
To manage our social media profiles
To collaborate with partners on business processes (e.g., signing contracts, communication).
6. Who do you share my data with?
Where necessary for the purposes set out above and subject to applicable laws, we may share data with the following data recipients:
- Analytics tools providers, such as Google Analytics (to understand how our site is used)
- State and local authorities, participants in legal proceedings and their representatives.
- Other service providers (customer support, hosting, professional advisors, communication, social media, website development and maintenance service providers).
- Other third parties, subject to your consent or as required to fulfil contractual obligations.
When we transfer data outside the European Economic Area or the UK, we rely on a decision recognising that the relevant third country, territory or one or more specified sectors within that third country or relevant international organisation provides an adequate level of protection for the protection of data. In the absence of the above decision, we may transfer the data to a third country or international organisation if we have put in place appropriate safeguards (for example, if we have signed the Standard Data Protection Clauses (Article 46(2)(c) of the GDPR). If no adequacy decision has been made or no adequate safeguards have been established, we will transfer the data if one of the exceptions provided for in Article 49 of the GDPR applies (e.g., we have your explicit consent).
7. What are my rights?
Right to erasure (‘right to be forgotten’)
Right to restriction of processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint
When is this right applicable to me?
when you seek to obtain confirmation as to whether we collect or otherwise process data concerning you, and, where that is the case, access to the data and the information about the data processing.
when you seek to obtain from us the rectification of inaccurate data concerning you.
- when data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- when you withdraw consent on which the processing is based and there is no other legal ground for the processing;
- when you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes;
- where the data have been unlawfully processed;
- where the data have to be erased for compliance with a legal obligation;
- where the data have been collected in relation to the offer of information society services directly to a child and subject to a consent.
- where the accuracy of the data is contested by you;
- where the processing is unlawful and you oppose the erasure of the data and request the restriction of their use instead;
- where we no longer need the data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
- where you have objected to processing.
where you seek to receive the data you have provided in a structured, commonly used and machine-readable form or to transmit those data to another controller, the processing is based on consent or on a contract and is carried out by automated means.
where the collection and use is based on a task carried out in the public interest or in the exercise of official authority vested or legitimate interest, including profiling, or where you object to the collection of your data for direct marketing purposes.
where the processing is based on consent, and you seek to withdraw it at any time.
where you want to lodge a complaint with a supervisory authority.
8. Do you engage in automated individual decision-making, including profiling?
No, we do not make decisions based solely on automated processing, including profiling, which would produce legal effects concerning you.
9. Cookies and similar tracking technologies
The cookies and similar technologies listed below are used to save information or to access information that is already stored on your devices. A cookie is a small piece of data saved by the Website on your computer or mobile device. Cookies facilitate the Website’s ability to remember details about your visit, thereby simplifying future visits and enhancing the site’s utility for you. Additionally, other technologies, such as unique identifiers for identifying your browser, app, or device, pixels, and local storage, may be employed for similar purposes.
Used by Google Analytics to distinguish users
Used by Google Analytics to persist session state
Identifies browsers for delivering advertising and analytics services. It helps track visits and interactions on your website for targeted advertising.
Whether third parties will have access to the information
How can I manage cookies?
Most browsers give you the ability to manage cookie settings, including the use of cookies, and to delete cookies and browsing history. This applies to browsers such as Chrome, Safari, Firefox, Internet Explorer, and Opera.
How do I submit a request / contact your DPOs?
If you have any concerns or questions regarding privacy or would like to exercise any of your rights related to it, please send an email to info@gamblecoach.co.uk.
In addition to email messages, you can also contact our Data Protection Officers (DPOs) at dpo@gamblecoach.co.uk.
Can this policy be amended?
We update this Policy from time to time. The latest version of this Policy can be found on our website at www.gamblecoach.co.uk.
Last updated: January 2025
